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Privacy Policy

Last updated: April 2026

Who We Are

AC3D Prints is a trading name of Formetrix Ltd, registered in England and Wales. We are registered with the Information Commissioner's Office (ICO) under registration number C1899262.

If you have any questions about how we handle your personal data, please contact us at ac@ac3dprints.co.uk.

What Data We Collect

We only collect personal data that is necessary to fulfil your order. This includes:

  • •Your name
  • •Your email address
  • •Your delivery address
  • •Your order details (items purchased, quantities, total amount)

We do not store your payment card details. All payments are processed securely by Stripe and we never see your full card number.

We do not require you to create an account. All orders are placed as a guest.

How We Use Your Data

We use your personal data to:

  • •Process and fulfil your order
  • •Send you an order confirmation email
  • •Send you a shipping notification with your Royal Mail tracking number
  • •Send you a Trustpilot review request approximately 7 days after your order (one email only)
  • •Handle any queries or issues relating to your order

The legal basis for processing your data is contract performance — we need your data to fulfil the order you placed with us.

Who We Share Your Data With

We share the minimum necessary data with trusted third parties solely to fulfil your order:

Stripe

Payment processing. Your card details are handled entirely by Stripe and never seen by us.

Royal Mail

Your name and delivery address are passed to Royal Mail to create your shipping label.

Trustpilot

Your email address is used to send a single review request email after your order.

Vercel

Our website is hosted on Vercel. Order data passes through their infrastructure.

Neon

Our database provider, where order records are securely stored.

We do not sell your personal data to any third party.

How Long We Keep Your Data

Order records (name, email, address, items, amount) are retained for 7 years in line with HMRC requirements for financial records. After this period, records are securely deleted.

Your Rights

Under UK GDPR you have the right to:

  • •Access the personal data we hold about you
  • •Request correction of any inaccurate data
  • •Request deletion of your data (subject to our legal retention obligations)
  • •Object to or restrict how we process your data
  • •Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, please email us at ac@ac3dprints.co.uk with your name and order number. We will respond within 30 days.

Cookies

We use only essential cookies required for the website to function — specifically to keep items in your cart and to maintain your session if you are an admin user. We do not use advertising or tracking cookies.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of the site after changes are posted constitutes acceptance of the updated policy.